Performance against our Service Charter 2021/22 Quarter 1 (April to June)

Giving you a good service

Commitment Quarter 1 (Apr - Jun 2021) Change from Quarter 4
  Complainant feedback Organisations we investigate Complainant feedback Organisations we investigate
12. We will treat you with courtesy and respect 88% 90% +2% 0%
13. We will give you a final decision on your complaint as soon as we can 45% 75% +2% -1%
14. We will make sure our service is easily accessible to you and give you support and help if you need it 61% 90% +2% +1%
Overall section score 65% 85% +2% 0%