Giving you the information you need
| Commitment | Quarter 1 (Apr - Jun 2021) | Change from Quarter 4 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we Investigate feedback | Complainant feedback | Organisations we Investigate feedback | |
| 1. We will explain our role and what we can and cannot do | 75% | 86% | -1% | -5% |
| 2. We will explain how we handle complaints and what information we need from you | 71% | 85% | -6% | -2% |
| 3. We will direct you to someone who can help with your complaint if we are unable to, where possible | 84% | N/A | +7% | N/A |
| 4. We will keep you regularly updated on our progress with your complaint | 72% | 85% | -2% | 0% |
| Overall section score | 76% | 85% | -1% | -2% |