| |
Complainant feedback |
Organisations we Investigate feedback |
Complainant feedback |
Organisations we Investigate feedback |
| 1. We will explain our role and what we can and cannot do |
75% |
86% |
-1% |
-5% |
| 2. We will explain how we handle complaints and what information we need from you |
71% |
85% |
-6% |
-2% |
| 3. We will direct you to someone who can help with your complaint if we are unable to, where possible |
84% |
N/A |
+7% |
N/A |
| 4. We will keep you regularly updated on our progress with your complaint |
72% |
85% |
-2% |
0% |
| Overall section score |
76% |
85% |
-1% |
-2% |
