Giving you a good service
| Commitment | Quarter 1 (April - June 2022) | Change from Quarter 4 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we investigate | Complainant feedback | Organisations we investigate | |
| 12. We will treat you with courtesy and respect | 91% | 92% | 11% | -2% |
| 13. We will give you a final decision on your complaint as soon as we can | 48% | 68% | 13% | -7% |
| 14. We will make sure our service is easily accessible to you and give you support and help if you need it | 63% | 85% | 9% | -4% |
| 15. We will look after the information you give us. | N/A | N/A | N/A | N/A |
| Overall section score | 67% | 82% | 11% | -4% |