Department:
350
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
0
Decided following primary investigation:
92
Resolved with agreement of complainant:
2
Detailed investigation
Accepted for detailed investigation:
4
Fully upheld:
1
Partly upheld:
3
Not upheld:
2
Resolved with agreement of complainant:
0
Discontinued:
1
Number of complaints upheld
Upheld:
14
% Upheld or partly upheld:
57
%