1,351Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation: 0
Decided following primary investigation: 252
Resolved with agreement of complainant: 7
Detailed investigation
Accepted for detailed investigation: 11
Fully upheld: 7
Partly upheld: 8
Not upheld: 12
Resolved with agreement of complainant: 0
Discontinued: 1
Number of complaints upheld
Upheld: 5%
Upheld or partly upheld: 18%