3,465Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation: 0
Decided following primary investigation: 1101
Resolved with agreement of complainant: 20
Detailed investigation
Accepted for detailed investigation: 45
Fully upheld: 5
Partly upheld: 11
Not upheld: 8
Resolved with agreement of complainant: 0
Discontinued: 3
Number of complaints upheld
Upheld: 2%
Upheld or partly upheld: 6%