503
Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation:
0
Decided following primary investigation:
81
Resolved with agreement of complainant:
3
Detailed investigation
Accepted for detailed investigation:
4
Fully upheld:
1
Partly upheld:
5
Not upheld:
3
Resolved with agreement of complainant:
0
Discontinued:
1
Number of complaints upheld
Upheld:
10
%
Upheld or partly upheld:
60
%