Department:
840
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
0
Decided following primary investigation:
109
Resolved with agreement of complainant:
2
Detailed investigation
Accepted for detailed investigation:
5
Fully upheld:
6
Partly upheld:
4
Not upheld:
1
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
55
% Upheld or partly upheld:
91
%