Department:
853
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
0
Decided following primary investigation:
710
Resolved with agreement of complainant:
4
Detailed investigation
Accepted for detailed investigation:
18
Fully upheld:
3
Partly upheld:
4
Not upheld:
1
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
38
% Upheld or partly upheld:
88
%