Department:
830
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
0
Decided following primary investigation:
190
Resolved with agreement of complainant:
4
Detailed investigation
Accepted for detailed investigation:
11
Fully upheld:
2
Partly upheld:
2
Not upheld:
3
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
29
% Upheld or partly upheld:
57
%