1,466Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation: 0
Decided following primary investigation: 418
Resolved with agreement of complainant: 17
Detailed investigation
Accepted for detailed investigation: 5
Fully upheld: 1
Partly upheld: 1
Not upheld: 3
Resolved with agreement of complainant: 0
Discontinued: 1
Number of complaints upheld
Upheld: 1%
Upheld or partly upheld: 3%