3,691Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation: 1
Decided following primary investigation: 793
Resolved with agreement of complainant: 32
Detailed investigation
Accepted for detailed investigation: 23
Fully upheld: 8
Partly upheld: 2
Not upheld: 7
Resolved with agreement of complainant: 0
Discontinued: 0
Number of complaints upheld
Upheld: 12%
Upheld or partly upheld: 12%