Independent Case Examiner

36
Total number of complaints received in 2024 to 2025

Initial checks and primary investigation

Complaints resolved by mediation:
0
Decided following primary investigation:
53
Resolved with agreement of complainant:
3

Detailed investigation

Accepted for detailed investigation:
7
Fully upheld:
0
Partly upheld:
0
Not upheld:
0
Resolved with agreement of complainant:
0
Discontinued:
0

Number of complaints upheld

Upheld:
0
%
Upheld or partly upheld:
0
%