Department:
61
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
1
Decided following primary investigation:
21
Resolved with agreement of complainant:
4
Detailed investigation
Accepted for detailed investigation:
1
Fully upheld:
1
Partly upheld:
0
Not upheld:
1
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
50
% Upheld or partly upheld:
50
%