Department:
224
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
0
Decided following primary investigation:
41
Resolved with agreement of complainant:
3
Detailed investigation
Accepted for detailed investigation:
7
Fully upheld:
2
Partly upheld:
3
Not upheld:
3
Resolved with agreement of complainant:
0
Discontinued:
1
Number of complaints upheld
Upheld:
22
% Upheld or partly upheld:
56
%