Department:
193
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
0
Decided following primary investigation:
13
Resolved with agreement of complainant:
0
Detailed investigation
Accepted for detailed investigation:
5
Fully upheld:
3
Partly upheld:
0
Not upheld:
1
Resolved with agreement of complainant:
0
Discontinued:
1
Number of complaints upheld
Upheld:
60
% Upheld or partly upheld:
60
%