1,225Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation: 1
Decided following primary investigation: 332
Resolved with agreement of complainant: 26
Detailed investigation
Accepted for detailed investigation: 13
Fully upheld: 8
Partly upheld: 8
Not upheld: 4
Resolved with agreement of complainant: 0
Discontinued: 0
Number of complaints upheld
Upheld: 56%
Upheld or partly upheld: 106%