Performance against our Service Charter 2020/21 Quarter 1 (April to June)

Giving you a good service

Commitment Quarter 1 (April - June 2020) Change from Quarter 4
  Complainant feedback Complainant feedback
12. We will treat you with courtesy and respect 83% -6%
13. We will give you a final decision on your complaint as soon as we can 46% N/C
14. We will make sure our service is easily accessible to you and give you support and help if you need it 57% -9%
Overall section score 62% -5%