Giving you the information you need
| Commitment | Quarter 1 (April - June 2020) | Change from Quarter 4 |
|---|---|---|
| Complainant feedback | Complainant feedback | |
| 1. We will explain our role and what we can and cannot do | 69% | -9% |
| 2. We will explain how we handle complaints and what information we need from you | 72% | -4% |
| 3. We will direct you to someone who can help with your complaint if we are unable to, where possible | 69% | -5% |
| 4. We will keep you regularly updated on our progress with your complaint | 71% | -7% |
| Overall section score | 70% | -7% |