| |
Complainant feedback |
Complainant feedback |
| 5. We will listen to you to make sure we understand your complaint |
62% |
-3% |
| 6. We will explain the specific concerns we will be looking into |
Data unavailable |
- |
| 7. We will explain how we will do our work |
Data unavailable |
- |
| 8. We will gather all the information we need, including from you and the organisation you have complained about before we make our decision |
48% |
-10% |
| 9. We will share facts with you, and discuss with you what we are seeing |
67% |
+4% |
| 10. We will evaluate the information we've gathered and make an impartial decision on your complaint |
- |
- |
| 11. We will explain our decision and recommendations, and how we reached them |
44% |
-3% |
| Overall section score |
55% |
-8% |
