| |
Complainant feedback |
Organisations we investigate |
Complainant feedback |
Organisations we investigate |
| 5. We will listen to you to make sure we understand your complaint |
64% |
79% |
0% |
+6% |
| 6. We will explain the specific concerns we will be looking into |
94% |
83% |
+11% |
+5% |
| 7. We will explain how we will do our work |
82% |
89% |
+4% |
+6% |
| 8. We will gather all the information we need, including from you and the organisation you have complained about before we make our decision |
54% |
86% |
0% |
+6% |
| 9. We will share facts with you, and discuss with you what we are seeing |
58% |
80% |
-8% |
0% |
| 10. We will evaluate the information we've gathered and make an impartial decision on your complaint |
- |
83% |
- |
+2% |
| 11. We will explain our decision and recommendations, and how we reached them |
46% |
83% |
0% |
+2% |
| Overall section score |
66% |
83% |
+1% |
+4% |
