Giving you a good service
| Commitment | Quarter 3 (Oct - Dec 2021) | Change from Quarter 2 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we investigate | Complainant feedback | Organisations we investigate | |
| 12. We will treat you with courtesy and respect | 85% | 89% | -2% | -1% |
| 13. We will give you a final decision on your complaint as soon as we can | 46% | 59% | -3% | -4% |
| 14. We will make sure our service is easily accessible to you and give you support and help if you need it | 56% | 81% | -5% | -2% |
| Overall section score | 62% | 76% | -4% | -2% |