General enquiries
For general enquiries, call us on 0345 015 4033.
Making a complaint
To complain about the NHS in England or a UK government service, you can:
- visit our making a complaint page
- call us on 0345 015 4033.
Our helpline is open Monday to Thursday from 9am to 4pm and Friday from 8.30am to 12pm. It is not open on bank holidays.
Our locations
All post should be sent to our main office in Manchester:
Citygate
Mosley Street
Manchester
M2 3HQ
View our Manchester location on Google maps.
We also have an office in London:
Millbank Tower
21 Millbank
Westminster
London
SW1P 4QP
View our London location on Google maps.
Other enquiries
- Media enquiries
- Freedom of information (FOI) and data protection requests
- Feedback about our service
- For feedback about our website, email content@ombudsman.org.uk
- For finance enquiries, email invoices@ombudsman.org.uk
- For MP enquiries, find out how we can support.
Communication needs, including BSL
If you use British Sign Language (BSL), you can use our SignVideo service to talk to us.
If you have any communication needs, let us know and we'll make adjustments if we can. Read our accessibility page for more information.
More information
Our secure email service
We use an email encryption tool called Egress Switch to send and receive sensitive information. When we contact you about your complaint by email, there are some things you'll need to know to read these emails. Find out how Egress Switch works.
Call recording
We record telephone calls for training and monitoring. Some call recordings and transcripts are retained as part of your case. Call recordings not linked to a case are stored for 30 days and and then we delete the whole recording. Transcripts are retained for two years.
Preferred pronouns
As an inclusive organisation, we support employees who want to include their preferred pronouns (he/him, she/her and they/them) on their email signature. You can also share your pronoun preferences with us so we can communicate appropriately with you.