We want to make sure that we take good care of your personal and confidential information. If you deal with us by email, you need to know about the email platform we use to keep sensitive information about your complaint secure.
Using Egress Switch
The first time we send you a sensitive email using Egress Switch, you will receive it in your normal email account.
To open a secure email like this, you must be a registered user of Egress Switch. You will need to click on the link in the email that lets you set up your account. To do this, you just need to give your email address and create a password.
For each sensitive email you receive from us after that, you will need to sign into Egress with your email address and password to see it. If you want to avoid signing in each time, you can download an Egress 'add-in' which works with most email software.
There is more information about using Egress in the user's guide from Egress' website.
You will not be able to use Egress Switch to send or forward secure emails to someone else unless they are a licensed Egress user.
More information
If you have any questions, please contact:
- Egress for technical help (they have online chat and a helpline)
- your caseworker (you will see their email address in the secure email)
- our informationrights@ombudsman.org.uk email if you have questions or concerns about our information security policy.