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Complaints about the NHS in England: Quarter 1 2019-20

Health investigation outcomes by organisation

Sometimes, we receive individual complaints that involve more than one organisation. The table below shows the organisations involved in the health complaints we investigated in Quarter 1.

Case outcomes recorded as ‘Other’ refer to cases we investigated that we ended for a variety of reasons, for example because the complainant did not wish to pursue the case further.

Table: Health investigation outcomes by organisation, Quarter 1 2019-20

 

Organisation type

Upheld
or partly upheld

Not upheld Other Total
Hospital and community health services 125 131 16 272
Primary care services 27 43 0 70
Clinical Commissioning Group  12 3 6 21
Independent provider 7 4 3 14
NHS England organisations (local area team and commissioning region)  1 12 0 13
Ambulance Trust 2 7 0 9
Special Health Authority 1 0 1 2
Total 175 200 26 401

 


 

 

Download our report on Complaints about the NHS in England: Quarter 1 2019-20 [PDF 2.22 MB]