Health investigation outcomes by organisation
Sometimes, we receive individual complaints that involve more than one organisation. The table below shows the organisations involved in the health complaints we investigated in Quarter 1.
Case outcomes recorded as ‘Other’ refer to cases we investigated that we ended for a variety of reasons, for example because the complainant did not wish to pursue the case further.
Table: Health investigation outcomes by organisation, Quarter 1 2019-20
| Organisation type | Upheld | Not upheld | Other | Total |
|---|---|---|---|---|
| Hospital and community health services | 125 | 131 | 16 | 272 |
| Primary care services | 27 | 43 | 0 | 70 |
| Clinical Commissioning Group | 12 | 3 | 6 | 21 |
| Independent provider | 7 | 4 | 3 | 14 |
| NHS England organisations (local area team and commissioning region) | 1 | 12 | 0 | 13 |
| Ambulance Trust | 2 | 7 | 0 | 9 |
| Special Health Authority | 1 | 0 | 1 | 2 |
| Total | 175 | 200 | 26 | 401 |
Download our report on Complaints about the NHS in England: Quarter 1 2019-20 [PDF 2.22 MB]