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Complaints about the NHS in England: Quarter 1 2019-20

Key facts

 

From April to June 2019, we: 

  • completed initial checks on 6,474 health complaints and referred 1,422 for an assessment – step two in our process
  • assessed 1,416 health complaints and passed 208 to our investigations team – step three in our process 
  • accepted 208 health complaints for investigation concerning 238 NHS organisations 
  • closed 343 investigations concerning 401 NHS organisations
  • made 342 recommendations for health investigations we upheld or partly upheld.

 

 

Download our report on Complaints about the NHS in England: Quarter 1 2019-20 [PDF 2.22 MB]