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Complaints about the NHS in England: Quarter 1 2019-20

Recommendations

When we identify mistakes, we make recommendations to organisations to put things right. In most cases these are accepted by the organisations in question.

On the rare occasions they are not accepted, we can highlight these to the Public Administration and Constitutional Affairs Committee in the UK Parliament.  

Each case can have more than one recommendation. In Quarter 1, for complaints about the NHS we upheld or partly upheld, we made the following recommendations to organisations to put things right:

Recommendations made, Quarter 1 2019-20

   
Formal apologies 128
Payments 71
Service improvements

122

Other actions 21

 

Payments made by NHS organisations we investigated in Quarter 1 amounted to £105,961.

Due to the nature of the recommendations, there is one consolatory payment which is not included in this total as we do not know the value of the payment at this stage. There is also one recommendation for non-financial loss compensation of £250 which is not included as the complainant decided not to accept the payment.

Download Recommendations and compliance data for NHS investigations: Quarter 1 2019-20
[XLSX 112KB]

 


 

 

Download our report on Complaints about the NHS in England: Quarter 1 2019-20 [PDF 2.22 MB]