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The Ombudsman’s Casework Report 2019

Other publications in 2019

We publish quarterly reports that cover complaints about the NHS in England.

These reports cover the headline statistics from complaints we have received and completed about the NHS. We are developing these reports over time and increasing the amount of data we publish. In December 2019, we began to publish all the recommendations we have made.

We publish quarterly reports that cover complaints about the NHS in England. These reports cover the headline statistics from complaints we have received and completed about the NHS. We are developing these reports over time and increasing the amount of data we publish. In December 2019, we began to publish all the recommendations we have made. 

In 2019, these reports have focused on: 

You can sign up to receive these publications by emailing researchteam@ombudsman.org.uk

In December 2019, we also began to publish the full breakdown of complaints we handled about NHS organisations in England, and all the recommendations we make when we find a failing.

We regularly publish summaries of significant cases throughout the year to highlight failings and encourage learning from mistakes. We have included all the cases we have published in 2019 in this report, which we are highlighting again to Parliament so that relevant Select Committees and MPs are also aware of our findings in these cases.

Case summaries