The Ombudsman’s Casework Report 2019

Mental health care

In March 2018, we published Maintaining Momentum: driving improvements in mental health care, highlighting common themes we had seen in complaints about acute mental health services. 

Given the commitments currently being delivered in relation to the NHS’s Five-Year Forward View for mental health treatment, we did not make systemic recommendations at the time. We continue to shine a spotlight on these types of cases to ensure the NHS learns from mistakes and policy makers and Parliament can consider what more is needed in this area in light of the real experiences of patients.

Case summaries