News

On 7 March 2016 Mr Mick Martin agreed to take paid leave to enable him to take time away to reflect on his position. Mr Martin has decided to resign from his position, recognising the impact recent events have had...

Dr Bill Kirkup CBE has been appointed by the Parliamentary and Health Service Ombudsman to lead investigations for some of the most serious and complex cases brought to the Ombudsman by members of the public, such as avoidable harm and...

Responding to a report on HS2 Ltd by MPs on the Public Administration and Constitutional Affairs Committee, which follows one of our investigations, Parliamentary and Health Service Ombudsman, Julie Mellor, said: This is a great example of how a small...

A new report published today shows that whilst more than half of GP practices are handling complaints well others are falling short, leading to lost opportunities to improve patient care. The findings in the report are based on a review...

Responding to the Citizens Advice Bureau (CAB) report Learning from mistakes, Parliamentary and Health Service Ombudsman, Julie Mellor, said: We know from our own work that many people don’t complain when they are unhappy with a public service because they...