Julie Mellor to stand aside as Chair as and when Public Services Ombudsman Bill receives royal assent
24 June 2015
It was announced today that Julie Mellor, Chair of the Parliamentary and Health Service Ombudsman, will stand aside from her position as and when the Public Services Ombudsman Bill receives royal assent. Julie will continue to lead the Board and...
Corporate news
Ombudsman’s report highlights poor complaint handling and service failures across the NHS in England and UK government departments
17 June 2015
The Parliamentary and Health Service Ombudsman has published a report containing a snapshot of summaries of the complaints it has investigated over a two month period, during which it upheld 41% of the complaints it investigated. The report contains summaries...
Press releases
Only one in three people complain to a public service when they are unhappy, according to new research
13 June 2015
New research published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should. The research by the Parliamentary & Health Service Ombudsman service...
Press releases
Vulnerable woman who had both legs amputated, receives £27,000 after wrongly forced to fund her own care
29 May 2015
The joint investigation by the Parliamentary and Health Service Ombudsman and the Local Government Ombudsman found the woman was left without the right care package for more than a year, because of a dispute between Sheffield City Council and Sheffield...
Press releases
Parliamentary and Health Service Ombudsman welcomes government commitment to Public Service Ombudsman
27 May 2015
Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We have been calling for a single public service ombudsman to make it much simpler and easier to complain about public services in England and we are delighted that the government...
Media statements