Parliamentary and Health Service Ombudsman statement on NHS staff survey
24 February 2015
A Parliamentary and Health Service Ombudsman spokesperson said: Although 73% of NHS staff believe their organisation acts on concerns and complaints made by patients, NHS organisations need to do more to create a culture that listens and learns when things...
Woman’s death was avoidable, Ombudsman finds
17 February 2015
A 62-year-old woman could have survived a severe infection called sepsis had she received proper care at a London-based hospital, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found. The woman went into Imperial College Healthcare NHS...
Pay out for woman whose car was incorrectly destroyed by DVLA
14 February 2015
A teacher whose car was wrongly clamped and destroyed by the DVLA has been successful in her battle to get the cost of the vehicle back, following an investigation by the Parliamentary and Health Service Ombudsman. The DVLA wrongly clamped...
Ombudsman finds variation in quality of NHS investigations into complaints of avoidable death and avoidable harm
7 February 2015
More than a third of NHS investigations regarding allegations of avoidable harm or avoidable death were inadequate and failed to identify when something had gone wrong, according to a review carried out by the Parliamentary and Health Service Ombudsman. The...