Ombudsman comments on Victims' Code
27 January 2015
Parliamentary and Health Service Ombudsman, Julie Mellor, said: We have seen examples where victims have been let down because agencies have failed to recognise the rights they are entitled to under the Victims’ Code . 'We welcome Baroness Newlove’s review...
Ombudsman’s statement in response to the Health Select Committee’s report on complaints and raising concerns
21 January 2015
Our statement in response to the Health Select Committee’s report on complaints and raising concerns.
Ombudsman comments on dental charging study by Which?
19 January 2015
Parliamentary and Health Service Ombudsman, Julie Mellor, said: We know from our casework that dentists as well as patients are confused about NHS dental charges and that dentists need to communicate better with their patients. We will soon be publishing...
Ombudsman calls for feedback to develop service charter
13 January 2015
The Parliamentary and Health Service Ombudsman Service is today calling on past, present and future service users and the organisations it investigates to provide feedback on its service to help develop its service charter. This is the start of a...
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