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Parliamentary and Health Service Ombudsman’s statement in response to the Morecambe Bay inquiry
3 March 2015
Mick Martin, Managing Director at Parliamentary and Health Service Ombudsman said: We welcome the report's recommendations. The proposed review of the NHS complaints system to improve the quality of complaint handling at a local level is a step forward and...
Media statements
Man dies of blood clot following GPs failures
2 March 2015
A man died because of a blood clot in a vein after two GPs in Yorkshire failed to adequately assess him, an investigation by the Parliamentary and Health Service Ombudsman found. The man, who endured several weeks of pain in...
Press releases
Parliamentary and Health Service Ombudsman statement on NHS staff survey
24 February 2015
A Parliamentary and Health Service Ombudsman spokesperson said: Although 73% of NHS staff believe their organisation acts on concerns and complaints made by patients, NHS organisations need to do more to create a culture that listens and learns when things...
Media statements
Ombudsman comments on Francis whistleblowing statement
11 February 2015
Parliamentary and Health Service Ombudsman Julie Mellor comments on Francis whistleblowing statement.
Media statements
Ombudsman finds variation in quality of NHS investigations into complaints of avoidable death and avoidable harm
7 February 2015
More than a third of NHS investigations regarding allegations of avoidable harm or avoidable death were inadequate and failed to identify when something had gone wrong, according to a review carried out by the Parliamentary and Health Service Ombudsman. The...
Press releases