Here are the results of our 2022 staff engagement survey.
Download the 2022 staff survey results presentation (PDF 454B) or an accessible plain text version (PDF 490KB).
The annual staff survey is an opportunity for employees to say how they feel about working at the Parliamentary and Health Service Ombudsman.
The survey was carried out by an independent research company in November 2022. While we are unable to take part in the Civil Service People Survey (CSPS), which has been limited to central government organisations, we matched the majority of CSPS questions so that we can continue to compare our results with those of other organisations.
78% of our workforce took part in the 2022 survey, offering their feedback on a range of topics including:
- management and leadership
- change in the organisation
- learning and development
- the working environment
- overall engagement with the organisation.
Our overall engagement index score was 71%, which is an increase on the previous year. While the results are largely consistent with the 2021 survey, we have seen positive growth in a number of areas, particularly in colleagues’ perceptions of opportunities for career development. The results show we have a strong culture of teamworking, where people have positive relationships with their managers, and are supported and respected by their team members.
Making a difference
As always, there are opportunities to build on the results, with perceptions of change management and leadership being some of the areas to focus on. Although we scored notably higher than the Civil Service average on pay and benefits, this continues to be one of the lower scoring areas of the survey.
We are involving colleagues across the organisation as we address survey themes and continue to build on our strengths.