Thank you for your email of 29 October 2015 in which you asked:
‘For the year 2014/15 how many total complaints regarding the customer care team or review team were reviewed by external reviewers where none were upheld and how many such complaints were reviewed by an internal reviewer. You have stated that four were reviewed and upheld but how many were reviewed and not upheld?’
In line with the Freedom of Information Act 2000, I can confirm that we hold the information you have requested.
For the business year 2014-15, we have 46 service complaints recorded as ‘not upheld’.
Of these 46 complaints, three were about the review team or customer care team or a member of those teams. All three of those complaints were reviewed by an internal reviewer.
Yours sincerely
FOI/DP Officer