Complaint handling tips for GPs

18 March 2016

Complaints and concerns are a valuable source of feedback that can help your general practice improve its service.

We’ve put together ten tips to help you improve the way you handle complaints about GP services.

Report a problem with this page

Is the information on this page useful?

Yes

Thank you for your feedback.

[HIDDEN] Please provide some further comments on how you found this page helpful.

Help us improve www.ombudsman.org.uk.

How do you think we could make this page better?

(Do not include any personal or financial information.)

Comments

Help us improve www.ombudsman.org.uk.

Please tell us more about the problems you had with this page.

(Do not include any personal or financial information.)

What were you doing?

What went wrong?

Submit button(s)