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Complaints about UK government departments and agencies, and some UK public organisations 2016-17

3 December 2017

This report provides a summary of the key statistics we have collected about the complaints we have handled, and the investigations we undertook in 2016-17 that involved UK government departments, agencies and some other UK public organisations. The report also includes good practice examples of what government departments and their agencies have been doing to learn from mistakes and improve their complaint handling.