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Mar 28, 2024 ... Today I publish my final podcast as Parliamentary and Health Service Ombudsman. When I started as Ombudsman seven years ago, Radio Ombudsman ...

We commissioned Opinion Research Services (ORS) to find out what happens when complainants come to us too soon and why they do not return to us with their ...

Our report Time to Act highlighted that faster diagnosis and treatment of sepsis could save thousands of lives. This has led to actions that will help improve ...

We use the following definitions in the Complaint Standards: Feedback: an opinion, whether invited or spontaneous, that can be positive, negative or neutral.

Apr 29, 2013 ... ... NHS. It offers our perspective on what is wrong with the complaints system ... Parliamentary and Health Service Ombudsman. MenuClick to open menu.

It explains how to: establish the impact of any failings you have found; provide an appropriate remedy to put things right; make a meaningful apology.

Oct 18, 2011 ... Listening to patients is the key to good complaint handling. Doing so will help deliver the high-quality, patient-centred care that the NHS ...

Feb 5, 2024 ... The report identifies failings within the NHS and suggests how to reform and improve the service. It includes recommendations from professionals across the ...

Feb 7, 2015 ... More than a third of NHS investigations regarding allegations of avoidable harm or avoidable death were inadequate and failed to identify when something had ...

Mar 27, 2019 ... A man lost his eye due to NHS failures in treating an eye infection, causing him significant distress and leaving him unable to work or drive.