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guidance. The Northern Ireland Public Services Ombudsman (NIPSO) has published free learning resources on identifying and supporting public service users in ...

Nov 12, 2018 ... 2 Key reference points for the panel also included the Ombudsman Association's Guide to Principles of Good ... specialist remedies are provided ...

This is not in line with published guidance and is a failing. Closed (complied with). 54, 27, HS, South Tees Hospitals NHS Foundation Trust, Hospital services: ...

Executive summary · make fitness to drive decisions in accordance with the law and guidance; · operate an open and transparent decision-making process, so that ...

Nov 26, 2013 ... guidance about reporting this. The consular guidance says that ... 10 The Ombudsman's Principles is available at: www.ombudsman.org.uk.

Mar 18, 2022 ... We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. ... • Development of policy, guidance ...

Relevant statutory and national guidance sets out other important requirements and guidance. ... Ombudsman or if there is a legal claim. Store this record ...

provides remedies to the eight people who complained to us that puts them ... When considering the design of the arrangements, DVLA should take account of HM ...

This will be supported via guidance and training on providing meaningful explanations (including apologies and broader remedies). ... Ombudsman's core role.

The Complaint Standards have been developed by the Parliamentary and Health Service. Ombudsman (PHSO), in collaboration with representatives from central ...