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Good complaint handling means: Getting it right · Being customer focused · Being open and accountable · Acting fairly and proportionately · Putting things right ...

Feb 10, 2009 ... This document gives our views on the. Principles of Good Complaint Handling. We want public bodies and complainants to.

These three sets of Principles underpin our assessment of performance, our vision of good complaint handling and our approach to putting things right. The ...

Make sure you meet the requirements of any regulations such as NHS complaints regulations and local policies and procedures. Follow the Ombudsman's principles ...

Good complaint handling and providing fair and proportionate remedies are an integral part of good administration which is why the same key Principles apply to ...

Jul 28, 2015 ... One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration ...

Feb 10, 2009 ... One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration ...

Has the complaint been handled in line with: NHS Complaints Regulations; Ombudsman's Principles of Good Complaint Handling; Ombudsman's Principles for Remedy ..

Our Principles of Good Complaint Handling say public bodies should ensure that all feedback and lessons learnt from complaints contribute to service improvement ...

Feb 10, 2009 ... It should be read in conjunction with our Principles of Good. Complaint Handling and Principles for Remedy. ... Operating an effective complaints ...