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Principles of Good Complaint Handling. Contents.

Feb 10, 2009 ... Keeping full and accurate records. 4 Acting fairly and proportionately. • Treating
the complainant impartially, and without unlawful discrimination ...

These three sets of Principles underpin our assessment of performance, our
vision of good complaint handling and our approach to putting things right.

Tips for complaint handlers working for the NHS in England, UK government
departments ... Follow the Ombudsman's principles of good complaint handling
and ...

Feb 10, 2009 ... One of three sets of Principles which outline the approach we believe public
organisations should adopt when delivering good administration ...

Tips for complaint handlers working for the NHS in England, UK government
departments ... Follow the Ombudsman's principles of good complaint handling

Good complaint handling and providing fair and proportionate remedies are an
integral part of good administration which is why the same key Principles apply ...

Practices that are good at welcoming feedback, concerns and complaints do so ...
The Ombudsman's Principles of Good Complaint Handling and the NHS .

Feb 10, 2009 ... It should be read in conjunction with our Principles of Good. Complaint Handling
and Principles for Remedy. These Principles draw on over 40 ...

Corporate publications. Principles of good complaint handling. 10 February 2009
. One of three sets of Principles which outline the approach we believe public .