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We investigate complaints about UK government departments, other public organisations and the NHS in England. Our service is free, fair and independent.

We're currently dealing with a high volume of complaints. Over the last year, we've seen a 25% increase in complaints needing further investigation.

Call our Customer Helpline on 0345 015 4033. Please note our helpline is currently open Monday to Thursday from 9am to 4pm and Friday from 8.30am to 12pm, ...

We can investigate complaints about the NHS in England and UK government departments and some other public organisations.

... about the NHS in England, UK Government departments and some other public organisations. We are an independent service and do this without taking sides.

The Health Service Commissioner (or Health Service Ombudsman) for England was first established under the National Health Service Reorganisation Act 1973 ...

The Parliamentary and Health Service Ombudsman independently investigates complaints about UK Government departments, other public organisations and the NHS in ...

By law, we can only look at complaints about UK government departments and other UK public organisations if a Member of Parliament (MP) refers the complaint ...

We also share our findings more widely to help drive improvements in public services and complaint handling. Our role. We combine the two statutory roles of ...

The Ombudsman's Principles outline the approach we believe public bodies should take when delivering good administration and customer service.