We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.
A message from our CEO, Amanda Amroliwala
The coronavirus pandemic continues to impact our service. You may experience significant delays when you bring a complaint to us. We are very sorry about this.
Our caseworkers are working hard to progress complaints and to respond as soon as possible, but it is still taking longer than usual to get information from frontline organisations. We have a queue of cases that we are working through in order of receipt and we are grateful for your patience as we do this.
For more information read our latest Coronavirus update.
Please use our complaint checker below to make sure your complaint is ready for us to look at.
Information for people who want to make a complaint