We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.
Coronavirus (COVID-19) update
Our service remains open but given the unprecedented situation you may experience delays of several months when you bring a complaint to us. We are very sorry about the delay and will do our best to support you through these uncertain times. We will focus on helping the most vulnerable as a priority.
To help us work through the complaints we are receiving, please do not submit a complaint to us if it is about:
• delays with complaint responses
• matters which are likely to resolve themselves within the next few weeks/months
• delays in service delivery which are non-critical and are the result of an organisation coping with COVID-19.
Please use our complaint checker below to make sure your complaint is ready for us to look at.
The pressures currently faced by the NHS may mean that it is not possible for us to progress some health complaints at this time. Your caseworker will keep you informed of any delays with your case.
For more information read our latest Coronavirus update.
Please continue to check our website or follow us on Twitter for further updates.
Information for people who want to make a complaint