About us
We currently have around 475 employees based at our two sites in London (Millbank) and Manchester.
Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants. During the 2015-16 business year, we handled 29,046 cases and investigated or resolved 4,085 cases. In this period, the largest numbers of parliamentary complaints were about the Department for Work and Pensions, the Ministry of Justice, HM Revenue and Customs and the Home Office. The largest proportion of health complaints were about NHS hospital, specialist and teaching trusts, GPs and mental health, social care and learning disability Trusts.
When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.
About the role
Part of the External Affairs and Insight Directorate, communications officers support the wider communications team in promoting our services and protecting and enhancing our reputation. You will help make it easier for people to find and use our service, improve understanding of our role and share insight from our casework. You will work across media, marketing, digital, internal communications and stakeholder relations.
We are seeking two communications officers – one in each location - with a track record of supporting the delivery of communications plans and campaigns in complex organisations. You will bring experience from working in a busy and demanding communications function using a range of channels, including print, digital and social media.
You will demonstrate success in meeting deadlines and working under pressure with experience of working in a customer-focused environment. Previous project management experience is desirable but not essential
How to apply
Your application should be in the form of written CV and supporting statement
The written statement should cover no more than 2 sides of A4 paper in font size 12, demonstrating why you think you are suitable for the post, and using examples to show how your knowledge, skills and experience meets the requirements of the person specification. Any of the competencies may be tested at interview.
You should take into account the person specification and the competencies required for the role. Applications should be submitted via our e-recruitment site no later than 10:00am on Thursday 21 September 2017.