We currently have around 450 employees based at our two sites in Manchester and London, with ambitious plans to grow our service, and our staff numbers, to deliver our new Corporate Strategy. Our vision is to be an exemplary public services ombudsman by providing an independent, impartial and fair complaints resolution service, while using our casework to help raise standards and improve public services.
We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right. If we decide that the organisation has got things wrong, we may make recommendations for it to put them right. This can include explanations, apologies and recommendations for the service to learn and improve.
Our work is central to helping public services recover from the impact of COVID-19.
Our values of independence, fairness, transparency and excellence resonate through everything that we do.
About the role
Human Resources Business Partners x2 for Parliamentary and Health Services Ombudsman
Salary £48, 333 & Benefits
The Parliamentary and Health Service Ombudsman is building a new HR team to address the needs of today and ensure the business is fit for the future . There is much to be part of, from helping us establish working in a new hybrid environment, to implementing our new HR system, to ensuring all our people policies support new ways of working, to helping equip our managers to be the best they can be .
HR Business Partners Role:
We are seeking two exceptional business partners with experience of working effectively with Senior Leaders and Senior Management with a track record of building strong, professional relationships built on integrity and credibility. As an experienced business partner, you will identify priorities from corporate and departmental plans, working with key stakeholders to deliver people solutions that support strategic priorities. This includes workforce planning, resourcing, talent management, pay and reward, employee relations and performance management. You will analyse trends from people metrics to enhance decision-making across business areas and draw on trends in ER cases to improve our people practices. Alongside this you will be responsible for developing and maintaining strong relations with our unions and provide HR support to wider organisational change management initiatives.
To be successful you will have played a key role in change management projects or large-scale restructuring exercises. Experience of working in customer-focussed organisations showing an ability to balance coaching and mentoring with performance management demonstrating empathy and respect for all would be beneficial.
At PHSO our motto is “live well, work well”. We offer a generous range of benefits including membership of the Civil Service Pension Scheme, a highly competitive holiday scheme, flexi-time and hybrid work. Alongside this there’s also a range of CPD, well-being and employee assistance programmes that are geared to support development and growth.
The PHSO is committed to equality, diversity and inclusion in employment and welcome applications from all members of the community.
For further information, please speak to our recruitment partners at Hays Specialist Recruitment, Laura Kielty (0161 228 6900 / email@example.com (firstname.lastname@example.org]) or Simon Winspear (07525 466 357 / email@example.com)
How to apply
please submit your CV and Supporting Statement by 13th December 2021