We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
If you have a passion for technology and customer service and want to join a team that is seen as integral to supporting business success, then you might just have found a perfect place to develop your career.
We’re going through an exciting transformation programme and you have the opportunity to become part of a tight knit team who are delivering strategic change across the organisation.
Working from our modern central Manchester offices you will provide technical support across a range of end user technologies. You’ll be critical in providing the services that enable the PHSO to operate effectively and no two days are likely to be the same. You will respond to enquiries, raised over the telephone, via email or face to face from our internal staff based in our Manchester and London offices. As we’re a small organisation with a small support team, we’re looking for somebody who is flexible, loves a challenge, is willing to take ownership of issues, and who will support the organisation in adopting exciting new technologies.
Although the primary focus of your role is to support end users with their enquiries there will be plenty of opportunities to work on projects and service improvements.
The successful candidate will demonstrate strong customer focus and experience of working in a structured environment aligned to ITIL principles and have knowledge and experience of supporting both infrastructure and application technologies.
Experience of working in a regulated environment would be an advantage.
How to apply
Please submit your CV and Supporting Statement by 10am on the 3rd September.