We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
If you have a passion for technology and customer service and want to join a team that is seen as integral to supporting business success, then you might just have found a perfect place to develop your career.
We’re making great progress in transforming the way ICT is delivered to the organisation, and you have the opportunity to become part of the team to take it to the next level. Over the next few years we’re continuing on an ambitious journey to radically improve the technology and service offering, including significant initiatives around flexible and smarter working.
Working from our new central Manchester offices you’ll act as the first point of contact to our internal consumers and provide technical leadership and expertise to other ICT colleagues. You’ll be critical in providing the services that enable the PHSO to operate effectively and no two days are likely to be the same. You will work independently and respond to enquiries, raised via our customer support portal, over the telephone, via email or face to face from our internal staff who work remotely as well as from our Manchester and London offices. As we’re a small organisation with a small support team, this is much more than just log and flog, we’re looking for somebody who isn’t hung up on the traditional hierarchy of 1st, 2nd and 3rd line and can take ownership of the enquiries and apply knowledge to resolve them.
Although the primary focus of your role is to support end users with their enquiries there will be opportunities to work on projects and service improvements.
The successful candidate will demonstrate strong customer focus and experience of working in a structured environment aligned to ITIL principles and have knowledge and experience of supporting both infrastructure and application technologies.
Experience of working in a regulated environment would be an advantage.
How to apply
Please submit your CV and Supporting Statement by 10am on the 18th of September 2020