We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments, and other UK public organisations.
We do this independently and impartially. We were set up by Parliament to provide an independent complaint handling service. We are not part of Government, the NHS in England, or a regulator.
We are neither a consumer champion nor arbitrator. Our service is free for everyone.
About the role
As a key member of our management team you will be at the heart of delivering creative and effective communication strategies, events and campaigns to engage our target audiences with the role and work of the Ombudsman.
Reporting to the Director of Communications, you will be responsible for leading a small team of talented communication professionals across digital, media and stakeholder communications.
We are looking for someone with editorial skills, excellent judgement, and a strong news sense. An understanding of the health sector and government would be an advantage.
You will have a successful track record of delivering impactful communications across a wide range of channels, including social media and digital, and a good understanding of the political and media landscape.
You will also have a proven track record of providing advice to senior colleagues on a wide range of communication issues, including crisis and issues.
How to apply
Your application should be in the form of written CV and supporting statement. The written statement should cover no more than 2 sides of A4 paper in font size 12, demonstrating why you think you are suitable for the post, and using examples to show how your knowledge, skills and experience meets the requirements of the person specification.
You should take into account the person specification and the competencies required for the role. Any of the competencies required may be tested at interview.