Lead Service Manager

Closing date
20 July 2018 9:00am
Length of contract

About us

We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.

Our service is free for everyone.

About the role

An opportunity has arisen within ICT & Accommodation to join our small team in Manchester as Lead Service Manager.

As Lead IT Service Manager will have end to end responsibility for PHSO’s ICT services, and will provide specialist expertise in the development; management and performance of ITIL aligned processes and associated activities across the service lifecycle.

You will be responsible for the introduction of a service management tool and ongoing development to improve productivity of team and accessibility of ICT services. You will demonstrate strong management skills, leading the ICT services team, engaging and motivating them and creating an environment of continuous improvement to support the achievement of PHSO’s strategic aims through the delivery of an effective customer focused service across PHSO.

You will have previous experience of acting as point of contact relating to escalation and resolution for service related matters, negotiating and managing conflict as necessary with suppliers, stakeholders and customers.

To be successful in this role you will be ITIL Qualified to a Manager or Expert level, with proven experience of designing, implementing and operating a service transition process of applications and services from programmes and projects into live services.

How to apply

Applications should be submitted via our e-recruitment site no later than 10:00 am on 20 July 2018. Interviews and assessments are due to take place within 2 weeks of closing date.

Apply now