We currently have around 475 employees based at our two sites in London (Millbank) and Manchester.
Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants
In 2016-17, we completed 4,239 investigations and 112 resolutions about 5,179 organisations. We upheld 36% of the complaints we investigated. This means that we found the organisation complained about had made mistakes or provided a poor service, and that this had a negative effect on the person complaining that had not been put right.
When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.
About the role
Do you have a good understanding of Ombudsman casework processes, and other regulatory organisations?
We are currently recruiting for a Liaison Manager to join our team in Manchester. As part of your role you will act as an ambassador for PHSO when carrying out relevant liaison activities, and be accountable for delivering a high quality relationship management service to both Internal and external stakeholders.
The successful candidate will have an understanding of the NHS and Parliamentary working environment (and other public bodies) and where it impacts on PHSO’s operational activity. You will display excellent communication skills (including verbal and written) and interpersonal skills with the confidence to establish credibility at both managerial and senior managerial levels. In addition you will influence others including those outside of your direct working relationships, and demonstrate strong motivational skills.
As part of your role you will work closely with the casework teams, making complex decisions, therefore previous complaints experience demonstrating good practice is essential.
This role offers a competitive benefits package including 30 days annual leave and flexible working hours.
How to apply
Applications should be submitted via our e –recruitment site no later than 10:00 am on 24th May. Interviews and assessments are due to take place on week commencing 28th May