Public and User Engagement Manager

Closing date
30 May 2022 10:00am
Length of contract
Permanent
Salary
£40,978
Location
Manchester

About us

We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations. We do this fairly and transparently without taking sides, and our service is completely free.

About the role

We're looking for a Public & User Engagement Manager to help lead our brand new public engagement function – a key commitment in PHSO’s new 2022-25 Corporate Strategy. This is an ideal opportunity for someone with extensive experience of public and user engagement and a commitment to involving people and communities.

The successful candidate will have advanced knowledge of public and user engagement methodologies as well as outstanding facilitation skills. They will be skilled at ensuring we hear the voices of a diverse range of people and communities and use their input and expertise to shape PHSO’s decisions and improve the service we provide. The successful candidate will be highly-organised and self-motivated, as well as experienced in managing and inspiring others.

Job description

The Public & User Engagement Manager will be responsible for managing PHSO’s new public and user engagement function. This will include overseeing a new Public and User Advisory Group who will work with PHSO to help improve our casework service and inform the decisions we make as an organisation.

It will also involve engaging with charities, advocacy groups, and other voluntary and community sector partners to help identify how PHSO can improve its service to  ensure it reflects their experiences and meets their needs. This engagement will also focus on co-creation of future strategic objectives for PHSO.

The Public & User Engagement Manager will lead and oversee PHSO’s Service Charter, which sets out what people can expect from our service when they bring a complaint to PHSO.

The Public & User Engagement Manager will manage the Public & User Engagement Officer and will work closely with the Liaison and Outreach teams within PHSO to ensure consistency of approach to external engagement across a wide range of stakeholders.  This role will also participate in wider stakeholder engagement activity.

This role will also be expected to work closely with colleagues and teams across PHSO, including casework, communications, governance, policy and public affairs.

How to apply

Please submit your CV by 10am 30/05/2022.

Apply Here