We currently have around 450 employees based at our two sites in London (Millbank) and Manchester.
Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants
In 2017-18, we completed 2676 investigations and 146 resolutions about 3192 organisations. We upheld 38% of the complaints we investigated. This means that we found the organisation complained about had made mistakes or provided a poor service, and that this had a negative effect on the person complaining that had not been put right.
When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.
About the role
Due to additional work-load and a move to publish results on-line funding has been granted for an additional Quality Support Officer on a Fixed Term Basis until March 2022.
You will join the Quality and Improvement Team and your focus will be to support the delivery of the Quality Assurance Framework. This will involve ensuring compliance recommendations for the organisations being investigated. You will also complete audits and sampling of casework. You will also be responsible for publishing and coordinating communications on behalf of the Quality Team.
PSHO work with third party recruiters, please note Reed may contact you to progress your application.
How to apply
Please submit your CV and supporting statement by Wednesday 22nd September 10AM.