About us
We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
We are currently recruiting for a Senior Improvement Officer to Join our Quality and Improvement Team based in Manchester.
Reporting to the Improvement manager you will be responsible for the delivery of improvement projects, development of policy, guidance, training, tools and facilitating end to end process mapping workshops. You will be expected to use workforce information, data and KPIs to establish success measures, trends and outcomes in relation to your own projects.
The successful candidate will have an in depth understanding of continuous improvement techniques and processes as well as a Working knowledge of data analysis and statistical methods.
How to apply
Please submit your CV and supporting statement by 10am on the 18th February 2020