Ms F had an outstanding application for leave to remain. She travelled abroad but was delayed at the airport when she returned because UKVI had wrongly withdrawn her application.
What happened
Ms F applied for leave to remain. While the application was outstanding, she travelled abroad. UKVI subsequently withdrew her application; however, it has since acknowledged that this was incorrect in her circumstances. As a result of the confusion created by the withdrawal, Ms F was held at the airport for several hours. This was inconvenient and stressful for her. Further, by the time she was allowed to enter the UK, public transport had stopped and Ms F had to pay for a taxi home.
What we found
UKVI's incorrect withdrawal of Ms F's outstanding application for leave to remain caused her problems on her arrival at an airport.
We also found that UKVI handled some of her correspondence poorly.
Ms F also complained about UKVI's handling of her application for leave to remain. However, we did not uphold this part of her complaint.
Putting it right
UKVI apologised to Ms F, reimbursed her for the cost of her transport, and paid her £150 for stress and inconvenience.
UK Visas and Immigration
UK
Did not apologise properly or do enough to put things right
Apology
Compensation for financial loss
Compensation for non-financial loss