When Mr A called the Office of Communications (Ofcom) for advice about his telephone line, it did not give him clear advice.
What happened
Mr A called Ofcom's advisory line as he had a problem with his telephone line. He could only make and receive calls when his telephone was plugged directly into the test socket. Mr A complained that Ofcom erroneously told him his telephone provider was responsible for the repair. He also complained that Ofcom incorrectly told him to take court action against his telephone provider.
What we found
We partly upheld Mr A's complaint and found that Ofcom's initial advice to him could have been clearer. However, after considering all of the evidence (including a recording of the initial call), we decided Ofcom did not advise him to issue court proceedings.
Putting it right
Ofcom apologised to Mr A for its unclear advice.
Office of Communications
UK
Not applicable
Apology